FAQ

No. Creating an online store account automatically enrolls
you in Membership. There is no separate join step online.

You're most likely not logged in.

Click the Login button in your cart, and your points will show up.

100 points = €1 off.

The “Amount discount” can only be applied to orders of €20 or more.

In your cart, click "GET A DISCOUNT," then click "Amount discount." Drag the slider to choose how many points to use, then click "REDEEM." This creates a discount code under "Existing rewards," which you can apply directly or enter manually at checkout.

Yes, as long as the code hasn't been applied to an order yet. Go to "GET A DISCOUNT" in your cart and find it under "Existing rewards," or go to Membership in your account and click "Unredeem" to convert it back to points.

Yes, membership points work the same way both online and in-store.

Points you earned from that order are deducted (shown in your Activity as "Order refund"). If you'd already redeemed a reward on that order, those points are credited back once the reward is reversed (shown as "Refund Reversal").

All orders ship from our warehouse in the Netherlands. Orders placed before 2pm on business days are typically shipped the next day. Standard delivery within the Netherlands takes 1–2 business days.

Domestic shipping is a flat rate of €4, and free on all orders over €40.

Once your order is handed over to the carrier, you'll receive a Track & Trace code by email, which you can use to follow your package on the carrier's site.

Contact us at info@suunsu.com to request a return. Items sent back without a prior request won't be accepted. Once approved, we'll email you a return shipping label and instructions.

Once your return is received, inspected, and approved, you'll be refunded to your original payment method within 10 business days. If it's been more than 15 business days since approval, contact info@suunsu.com.