FAQ
Membership
Do I need to sign up for the membership separately from creating an account?
No. Creating an online store account automatically enrolls
you in Membership. There is no separate join step online.
Why don't I see any points when I open my cart?
You're most likely not logged in.
You can see “Log in to use your points for a discount” on your cart. Click Login button next to it, and your points will appear back in the same cart.
How much is a point worth, and is there a minimum order?
100 points = €1 off.
The “Amount discount” reward can only be applied to orders of €20 or more.
How do I actually spend my points on an order?
- Open the cart
- Click “TO REDEEM” and go to “Amount discount”
- Drag the slider to choose how many points to use and click “REDEEM”
This creates a discount code under “Existing rewards”. You can apply directly or copy and apply it via “Enter discount code” in the cart or at checkout.
I generated a discount code but haven't used it. Can I get the points back?
Yes, as long as the code hasn't been applied to an order yet.
Click "TO REDEEM" on the cart and find it under “Existing rewards”, or go to "Membership" on your account page and click “Unredeem” button when you really want to revert into points.
Can points and rewards be used both online & in-store?
Yes. The membership benefits (earning and redeeming points) apply both online and in-store.
What happens to my points if I return an order or get a refund?
Points earned from that order are deducted (shown in Activity as “Order refund”). If a reward you had already redeemed against
that order is reversed, the spent points can be credited back (shown as “Refund
Reversal”).
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